GoDaddy’s Social Outreach Made this Customer Feel Important


By Tom Ledford | The Practical Computer ~

I want to give a shout out to *Heather* at GoDaddy. I wasn’t having a good time yesterday. My GoDaddy website was down. I talked to two different support people while trying to figure out how to get it back up and running.

The first one was great. Even though we didn’t get my site back up, he helped me change some billing information and talked me into renewing my hosting agreements and a few domain registrations for another year. All this while my site was still down!

I didn’t have a very good experience with the second one. I had my little rant in a Google+ post yesterday and I hashtagged GoDaddy. Within a few minutes, I got a comment from Heather at GoDaddy, with what I felt, was a sincere concern and offer of help.

My website came backup soon afterward. I don’t know if Heather had anything to do with it or not, but she calmed a customer and made me feel a lot better about being one.

So I am very excited about GoDaddy’s presence here on LinkedIn, Google+, and of course, Twitter and Facebook. They have already demonstrated their social outreach’s value to me. Of course, social media shouldn’t be a place to rant or yell for help, but I am pumped, knowing they are here participating in communities that have become my home on the Internet. 

Despite my problem yesterday, GoDaddy has been a great place to host my site. I am also an affiliate, and I recommend GoDaddy to my customers. I have developed several websites that are now hosted with GoDaddy, and my customers have been well served. It is only the second time my site has had issues since it went live over 3 years ago.

So, thank you Heather! I love GoDaddy’s LinkedIn page, and your new Google+ page! I know they will be great resources for me, my customers, and all GoDaddy customers. This is how social media is done!

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